CARMISTO · HELP CENTER
Rental help
The important details, before you send a request.
Deposit and rental cost
The deposit is separate from the rental cost. Check its amount, payment method and return conditions in the offer.
Detailed guidance →Insurance and excess
Check what the base cover includes, what additional cover changes and what excess applies. Extra cover does not automatically remove the deposit.
Detailed guidance →Documents and driver requirements
The offer specifies the minimum age and experience. Confirm required original documents with the supplier before pickup.
Detailed guidance →Exact car or vehicle class
Exact car offers refer to the pictured vehicle. Class offers allow an equivalent model. Any proposed replacement must be agreed with you.
Detailed guidance →Confirmation and payment
A submitted request is not necessarily a confirmed booking. Check the status and follow the payment instructions agreed with the supplier.
Detailed guidance →Changes and cancellation
Open My bookings to request a change or cancellation. Applicable conditions depend on the selected offer.
Detailed guidance →Pickup and return
Check the body, interior, mileage and fuel with the partner. Record existing damage and keep photos and the handover record.
Detailed guidance →Help during your rental
Use the supplier contact in your confirmed booking for pickup and vehicle questions. Contact CarMisto about the booking or if you cannot reach the supplier.
Detailed guidance →Help with your request
Open the relevant trip to see its status and request a change. Include the booking reference when contacting support.
Help with car search, requests and rental bookings
Cannot see a period total? Check both pickup and return: a full interval is needed for a meaningful rental length. If the vehicle is unavailable, try different dates or compare an alternative with your essential conditions.
After sending a request, check its reference and status in your account. If the response was unclear, look for an already saved request before submitting again.
Compare the rental conditions
For support, provide a short description and the exact message. You do not need to send account passwords, recovery codes or complete payment information.